“The past is a foreign country,” novelist L. P. Hartley wrote. “They do things differently there.”
Cory Haik predicts another trend for new organisations doing more with the user data that's available to them, something she calls "anticipatory news". "It's news that's built around the data you're sharing, for example your calendar or your location," she explained. "Anticipating where folks will be and what they're doing based on the information they're building up." "If a news organisation pays attention to personal data and preferences that users are opting into there's a lot that [they] can offer up."
As for my CSR stuff, here are 10 ways to rule at customer service: 1. Treat people like you want to be treated 2. Talk to people about what they need and want. 3. Act on what you hear from people. 4. Repeat #2 – #3 forever 5. Use your own product, AKA "eat your own dogfood." 6. At least, customer service should be a senior position, probably C-level. 7. Ideally, CEO does customer... service. 8. Focus groups are no substitute for getting out there and talking to real people. 9. Watch out for astroturfing, fake feedback. 10. See #1
Egypt’s new government must ensure that the Brotherhood and its Freedom and Justice Party are reincorporated into the political process and free to contest — and win — parliamentary and presidential elections. Otherwise, Islamist parties’ faith in democracy could be irrevocably damaged.
That night, he went to dinner with friends, and found he had a surprisingly fun time. His friends didn't get more interesting. The food wasn't better than usual. What changed was that he didn't have his phone.
Lei’s message was clear: Xiaomi’s phones are just as cool as Apple’s. Chinese consumers have taken the bait, happily embracing Xiaomi’s products without any illusions about their provenance: as a Shanghai university student recently told The New York Times, “Xiaomi is the real fake.”
10 Ways to Ruin a Presentation As hard as it may be to give a great talk, it’s really easy to blow it. Here are some common mistakes that TED advises its speakers to avoid. 1. Take a really long time to explain what your talk is about. 2. Speak slowly and dramatically. Why talk when you can orate? 3. Make sure you subtly let everyone know how important you are. 4. Refer to your book repeatedly.... Even better, quote yourself from it. 5. Cram your slides with numerous text bullet points and multiple fonts. 6. Use lots of unexplained technical jargon to make yourself sound smart. 7. Speak at great length about the history of your organization and its glorious achievements. 8. Don’t bother rehearsing to check how long your talk is running. 9. Sound as if you’re reciting your talk from memory. 10. Never, ever make eye contact with anyone in the audience.
The best antidote I know for this tendency to caricature one's opponent is a list of rules promulgated many years ago by social psychologist and game theorist Anatol Rapoport. How to compose a successful critical commentary: 1. Attempt to re-express your target's position so clearly, vividly and fairly that your target says: "Thanks, I wish I'd thought of putting it that way." 2. List any... points of agreement (especially if they are not matters of general or widespread agreement). 3. Mention anything you have learned from your target. 4. Only then are you permitted to say so much as a word of rebuttal or criticism.
The better you write, the higher you go in Ogilvy & Mather. People who think well, write well. Woolly minded people write woolly memos, woolly letters and woolly speeches. Good writing is not a natural gift. You have to learn to write well. Here are 10 hints: Read the Roman-Raphaelson book on writing. Read it three times. Write the way you talk. Naturally. Use short words, short sentences and... short paragraphs. Never use jargon words like reconceptualize, demassification, attitudinally, judgmentally. They are hallmarks of a pretentious ass. Never write more than two pages on any subject. Check your quotations. Never send a letter or a memo on the day you write it. Read it aloud the next morning — and then edit it. If it is something important, get a colleague to improve it. Before you send your letter or your memo, make sure it is crystal clear what you want the recipient to do. If you want ACTION, don’t write. Go and tell the guy what you want. David
“Your biggest failure will happen if you go through life and never fail, because you’ll never know what you could have done.”
29% of fathers between the ages of 24-44 work more than 50 hours a week, while only 9% of mothers do. No wonder many women have trouble cracking the top level of organizations: for various reasons — childcare being chief among them, no doubt — women can't make the time commitment. But the solution to the long-hours problem isn't for women to work more. It's for men to work less.
(T)he primary problem with using market share as a measure of business health is it provides no insight into the profitability of the product being sold. ~ Bill Shamblin
"Don't try to do it all. It's better to be awesome on one or two channels than to overextend on six." - Cameron Chapman, Author of The Smashing Idea Book: From Inspiration to Application
“In the short run, the market is a voting machine but in the long run, it is a weighing machine.” We don’t celebrate a 10% increase in the stock price like we celebrate excellent customer experience. We aren’t 10% smarter when that happens and conversely aren’t 10% dumber when the stock goes the other way. We want to be weighed, and we’re always working to build a heavier company.
“All good? Not necessarily. The reason to worry about paywalls is that they severely limit the prospects of developing a wider audience for newspapers at a time publishers need – more than ever – to attract readers among the digitally native generations that represent a growing proportion of the adult population.”