A HEALTH-CARE ORGANIZATION THAT BORROWED techniques for incremental improvement from a quality-obsessed car company. A car company that learned practices for memorable service from an iconic computer brand. Bankers who studied coffee shops and electronics stores. Surgeons who studied pit crews. The takeaway is as practical as the implications are radical: just as what you see shapes how you change, where you look shapes what you see. Ideas that are routine in one industry can be downright revolutionary when they migrate to another industry, especially when those ideas challenge the prevailing assumptions and conventional wisdom that have come to define so many industries.