Now, there are those of you reading this and thinking: that wouldn't have happened if he'd have had this phone or this app or this software or this service. Stop thinking that. This is a guy not interested in technology who bought a flagship internet device and has been appallingly let down by that. How will he be helped by you sneering and using his failure as an excuse to score political points? We're in this to help users, remember: not just the ones who think as we do, but the ones who rely on us to build things for them because they don't know what they're doing. If your response is honestly "well, he should have spent more on a phone to get something better", then I'm exceedingly disillusioned by you.