Surround yourself with good people. As soon as you can afford to, pay them good wages – more than they’d get anywhere else. Look after them as if the shoe was on the other foot. Do these three things, and nobody will ever leave you. People want to be respected and heard. If somebody in my organisation has a good idea, I listen to them. I empower them to take that idea forwards. A lot of the time they’ll get it right, some of the time they’ll get it wrong. Just like me – I get loads of things wrong. Just like anybody.